Terms, Conditions & Cancellation
What we sell
We sell guided travel: tour packages and private itineraries in Türkiye and the wider region, airport transfers, domestic flight ticketing, hotel reservations, and Hajj and Umrah consulting and packages — including guidance through the Nusuk registration process. ATUF Travel provides travel coordination only. We do not operate airlines, hotels or vehicles and are not liable for their independent actions or failures.
Prices and currency
All prices on this website and on every invoice we issue are in US dollars (USD). Prices are per person unless stated otherwise, and the inclusions and exclusions of each package are listed on its own page.
Payment, deposit and card fee
- A 20% deposit confirms a reservation. The balance is due before the trip begins.
- You may pay by Zelle or bank transfer (no fee from us), or by credit or debit card through Stripe. Card payments carry a 3% processing fee, shown to you as a separate line before you confirm, never added silently.
- Card details are entered on Stripe's own secure page. We never see or store your card number.
- We may release an unconfirmed reservation if payment is not received within the agreed timeframe.
When the service is delivered
Travel is normally booked months in advance. Your payment secures hotel nights, guides, drivers, tickets and permits in your name from the day it is received, and the service itself is delivered on your travel dates. For Hajj and Umrah, part of the timetable is set by the Saudi authorities through the Nusuk system and is outside our control.
Cancellation and refunds
- $150 per person administrative fee for personal cancellations (this covers ticket issuance).
- No fee for cancellations caused by natural disasters or security incidents in Türkiye.
- Cave hotel upgrades require 30 days notice; cancelled within 30 days, they are charged in full.
- No refund for services left unused during the trip.
- Approved refunds go back by the same method you paid, in the same currency, normally within 5–10 business days of approval.
If something is wrong with a charge
Write to atuftravel@gmail.com or message us on WhatsApp before you contact your bank. We answer every payment question, and most of what looks like an error is resolved the same day.
Traveller readiness
By booking, the traveller confirms they are physically and mentally prepared for the itinerary they have chosen, which may involve significant walking, daily tours, early starts and long overland travel. The decision to travel is the traveller's own.
Health and travel insurance
Travel and health insurance is strongly recommended and is the sole responsibility of the traveller. ATUF Travel is not liable for medical expenses, emergency evacuation, trip interruption or losses arising from illness, injury or unforeseen events. Insurance can be arranged separately on request.
Accurate information
The traveller is responsible for providing accurate passport details and flight information. Errors may result in missed receptions or incorrectly issued tickets, and ATUF Travel cannot be held liable for issues arising from incorrect or incomplete information provided by the client.
Programme acceptance
By confirming a booking the traveller accepts the published itinerary, pricing and conditions. Minor changes to the order of visits or to hotel allocation may occur for operational reasons without constituting a breach of contract.
Force majeure
ATUF Travel is not liable for delays or cancellations caused by circumstances beyond its control: natural disasters, strikes, political events, pandemic restrictions, airline changes or acts of government. We will make our best efforts to assist you at no additional fee.
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, United States.